Jump to Footer

Student Concerns & Complaints Procedures


SUNY Plattsburgh makes every effort to provide the best possible experience for students and to resolve student concerns and complaints in a timely and effective manner. In the event that something is less than satisfactory, students should initially attempt to resolve concerns and complaints with the appropriate campus department or office. 

Specific procedures and guidance are available for the following student complaints:

  • Report an Incident or Crime — Guidance for reporting sex and gender discrimination and violence, bias acts and hate crimes, discrimination or harassment, hazing and vandalism.

    For an Emergency or to Report a Crime in Progress, DIAL 911 or Call University Police at 518-564-2022.

  • Bias Reporting Form —  Direct link to report being the target of or witness to a bias-related act.
  • Grade Grievance Procedure — To request action when a student feels that an assigned grade is not consistent with the grading policy in the syllabus, or that the evaluation has been unjust.

Other Institutional Concerns & Complaints


For assistance with other concerns and complaints related to the institution that have not been resolved through other means, a student may contact the following:

For concerns and complaints about student life and the campus experience:

R. Lizzie Wahab, Vice President for Enrollment and Student Success
Office: Kehoe 6th floor
Phone: 518-564-2280
Email: [email protected]

For concerns and complaints related to the academic mission of the campus:

Anne Herzog, Provost and Vice President for Academic Affairs
Office: 805 Kehoe
Phone: 518-564-5402
Email: [email protected]

For concerns and complaints related to discrimination, harassment, sexual violence or interpersonal violence:

Michael Thompson, Affirmative Action Officer
Office: 912 Kehoe
Phone: 518-564-5062
Email: [email protected]

Butterfly Blaise Boire, Title IX Coordinator
Office: 151 Hawkins Hall
Phone: 518-564-3218
Email: [email protected]

If a student is unable to resolve a complaint at the campus level or believes that the campus has not properly addressed the concern, one of the following agencies may be contacted:

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor
West Philadelphia, PA 19104
Phone: 267-284-5000
Email: [email protected]
Spanish: [email protected]
Website: https://www.msche.org/

New York State residents who are unable to resolve the concern or complaint at the campus level or believe that the campus has not properly addressed the concern may contact:

The State University of New York System Administration
Provost’s Office
State University Plaza
335 Broadway
Albany, NY 12246

Postsecondary Complaint Registry
New York State Education Department Office of College and University Evaluation
Mezzanine 5
North Albany, New York 12230

Non-New York state residents who are unable to resolve a complaint at the campus level or believe that the campus has not properly addressed the concern may work with an agency in their home state to have their complaint addressed. The State Higher Education Executive Officers (SHEEO) provides state contact information and additional resources related to state authorization of distance education at http://www.sheeo.org/sheeo_surveys/. Students should contact the agency listed in their home state if they seek further assistance.

Back to top